TERMS & CONDITIONS
Terms and Conditions
Welcome to Katie Flinn Design! These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our website, you agree to be bound by these Terms and Conditions.
Exchanges
All of my pieces are one off designs, therefore I can't offer an alternative size. Please ensure the size is correct before placing your order. If you're unsure about your ring size you can always visit your local jeweller to find out, before placing your order. If you have purchased a one off piece that doesn't fit, you can check with your local jeweller if they can resize it for you.
If you would like to exchange your item for another in the shop please send me a message so I can arrange the exchange or a store credit. You must return the ring within 7 days of receiving the piece and the credit/exchange will be processed once it has been received back to me. I recommend sending it back to me with insurance cover - its only a few dollars extra, and I am not responsible for any lost parcels in transit back to me.
Please use the contact me page to get in touch!
Warranty
I offer a 8 month warranty to protect you against faults and defects in craftsmanship. Please contact me at hello@katieflinndesign.com with photos of the piece, along with your order number. I only ask that you cover the cost of returning the piece/s to me.
This warranty does not cover general wear and tear over time.
Lost/Missing Items:
In the event that your item has been lost by the postal system, I will remake your item once Australia Post has declared it lost/missing. If the item is something that can’t be remade we will discuss other options. These will be dealt with case by case. Unfortunately I cannot refund lost or missing items. I have upheld my side of the transaction by making and sending your item.
You will need to contact me with your order number and I will lodge an enquiry on behalf of you, with me being the sender it makes the process much quicker with AusPost.
Confidentiality
Katie Flinn Design respects the confidentiality of any information shared during the design process or any services. We will not disclose any confidential information without your consent, except where required by law.
Limitation of Liability
Katie Flinn Design will not be held liable for any indirect, incidental, or consequential damages arising from your use or inability to use our website or services. We strive to provide accurate and reliable information, but we cannot guarantee the completeness or accuracy of our content.
Termination
We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice or liability, for any reason whatsoever. Upon termination, the provisions of these Terms and Conditions will still apply.
Custom Orders
Your custom order enquiry will be reviewed and approved if your design is within my capability and matches the aesthetic. If we are arranging a custom not from my custom stones catalogue you will be sent a quote once all the design details have be finalized & approved. You will then be required to make a 50% non-refundable deposit before I can start creating the piece. This amount will then be taken off your final price. You must ensure you have given me the right size, as custom pieces cannot be resized or exchanged.
A piece may take up to 3-4 weeks to complete depending on the design. Once completed, you will be sent photos of the finalised piece and final payment requested.
Client Responsibilities
When entering into a project agreement with Katie Flinn Design, you agree to provide accurate information and timely feedback throughout the design process. This includes providing necessary content, materials, and approvals as requested.
Due to the nature of custom pieces, these are ineligible for returns or refund.
Payment
Payment terms will be outlined in our project agreement. A deposit may be required before work begins, and full payment is due upon project completion. Failure to make payment may result in the suspension or termination of services.
Returns
Generally, I don’t accept returns due to each piece being one of a kind, therefore returns will be handled case by case. I can’t guarantee you will be eligible for a return. If you are wanting to return your item, it must be in the same condition it arrived in, unworn + undamaged. Earrings may not be returned due to hygiene reasons. Sale items may not be returned. If you’re unsure, please send me a message via the contact page here.
TERMS AND CONDITIONS
Terms & Conditions can be updated when we so choose and continued use of the website means that the user accept the terms.
COURSES, WORKSHOPS + COACHING
By investing in any services provided by Katie Flinn Design you agree to the terms of use below.
Any services provided by Katie Flinn are non-refundable, regardless of your use of the service.
Deposits are non-refundable.
You must honour your commitment to the program/service. In the event you wish to cancel your service, you must do so with at least 7 days notice prior to the start date. Any payments made are not eligible for refund regardless of cancelling.
Any courses and educational content is Katie Flinn's Intellectual Property. You DO NOT have permission to repurpose, duplicate, copy, redistribute or sell this content.
1. Acceptance of Terms
Please read these Terms and Conditions carefully before using our website or services. If you do not agree to these Terms and Conditions, you may not access or use our website.
2. Intellectual Property
All content on our website, including logos, graphics, images, and text, is the property of Katie Flinn Design and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our explicit permission.